Privacy Statement for the website www.specialdirect.com

Special Direct is part of the TTS Group. Find out more about TTS

TTS Group Ltd has created this privacy statement in order to demonstrate our firm commitment to the privacy of our customers and visitors to our site. The following discloses our information gathering and dissemination practices for the websites: www.specialdirect.com

Cookies and IP addresses

We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to gather broad demographic information.

The www.specialdirect.com website uses cookies, which are small text files on your computer. A cookie contains identifying information. The cookie is used to make the link between you and the information you have provided to the website. This allows your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms when you subsequently use them. The creation of a cookie on your computer does not give the website any access to other information such as your email address.

Four types of cookie may be used during your visit to specialdirect.com:-
• TTS Group session cookies that are deleted after each visit.
• TTS Group persistent cookies are valid across visits and, for example, are used to avoid the need re-login at the start of each visit.
• TTS Group email cookies which are set on your computer by an email from TTS Group, but are accessed by specialdirect.com when you use our site.
• Third party cookies that are used by our partners, for example, to help us measure site visitors.

The European Union Directive on Privacy and Electronic Communications (the "Directive"), which came into force on 31st July 2002, recognises that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of web site users. The Directive makes it compulsory for websites to inform users if cookies are being used, and to provide some information on how cookies are used. The www.specialdirect.com website (in common with most other shopping websites) will not work without cookies. We use cookies on www.specialdirect.com to improve your experience on the site, mainly so that we don't have to ask you for your information on every page you visit.

How we may use your personal information

We (or third-party data processors acting on our behalf) may collect, store, and use your personal information for the following purposes:

• to make this website available to you and to provide you with content which is tailored to your individual tastes;
• to provide you with services that you request and to respond to any enquiries you submit through the website; and
• monitor, develop and improve the services and/or your experience.

Our site's registration form requires you to provide us with some contact information (e.g. name and email address). We sometimes use this contact information from the registration form to send you information about our company and our products and services by phone, email, fax, etc. This contact information is also used to contact you when necessary. If at any time you wish to stop receiving information from TTS Group please contact us and we will update our records accordingly.

This site contains links to other sites. www.specialdirect.com are not responsible for the privacy practices or the content of such websites.

Our site uses a form to help us manage requests. We collect contact information (like email addresses). Contact information is used to respond to enquiries, or get in touch with you when necessary.

Our online surveys ask for contact information (like email addresses). We use contact information from our surveys to send information about our company.

We may run competitions on our site in which we ask for contact information (like email address). We use contact information from competitions to send information about our company. Contact information is also used to contact you when necessary. Any other information is shared only within Pisces, the RM Group of companies or selected third parties.

ClickTale - This site uses ClickTale web analytics service.

ClickTale may record mouse clicks, mouse movements, scrolling activity as well as text you type in this website. This site does NOT use ClickTale to collect any personally identifiable information entered in this website. ClickTale does NOT track your browsing habits across web sites which do not use ClickTale services. For more information see www.clicktale.com/privacy-policy for Information Collected by the ClickTale Web Analytics Service. We are using the information collected by the ClickTale service to improve the design, user experience and enable Special Direct to continually improve usability for this and other TTS Group Ltd sites.

The ONLY time we ever receive personal information from you is when you volunteer the information. You can choose to disable the Service at www.clicktale.net/disable.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All instances of unauthorised attempted access to our site are logged and investigated. Where necessary TTS Group will inform law enforcement agencies or other relevant organisations regarding misconduct.

Email

TTS Group we respect the privacy of email accounts and we store your email addresses just as securely as other information on specialdirect.com.

However, we may use email to keep you up to date with news about products, services and offers that we think may be of interest to you. If you do not want to be kept informed in this way by email, please let us know. You can do this by ticking the relevant box where your email address is stored when you register, or by choosing the unsubscribe option within the email.

Where we store your personal data

Your personal information is stored on a secure server hosted by an RM Group approved contractor. The server resides in the United Kingdom.

RM Group is a global organisation, therefore, your data may be transferred to any of our operating businesses throughout the world.

Your personal data may be processed by staff operating outside the European Economic Area ("EEA") who work for us (employed by our wholly owned subsidiary, RM Education Solutions India Pvt) or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to Pisces and RM Group transferring, storing and processing your personal information outside the EEA.

If you do not agree to this procedure you should not use our services.

 

Choice / Opt-out

Our site provides you with the opportunity to opt-out of receiving communications from us and our partners at the point where we request contact information from you.

To prevent you receiving such communications from us in the future, you can:

  1. send your request using this form; or
  2. send a letter clearly identifying yourself and asking that we remove you from our database.

Letters should be sent to:

Privacy - Special Direct Database Marketing
Park Lane Business Park
Kirkby-in-Ashfield
Nottinghamshire
NG17 9LE
United Kingdom

Correct/Update

To change or modify information previously provided, you can:

  1. send your request using this form and provide the correct information; or
  2. send a letter clearly identifying yourself and asking that we correct or update our database.

Letters should be sent to:

Privacy - Special Direct Database Marketing
Park Lane Business Park
Kirkby-in-Ashfield
Nottinghamshire
NG17 9LE
United Kingdom

Contacting the web site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can:

  1. send your question using this form; or
  2. send your question in a letter.

Letters should be sent to:

Direct Marketing Manager -
Park Lane Business Park
Kirkby-in-Ashfield
Nottinghamshire
NG17 9LE
United Kingdom
Telephone: +44 (0) 800 318686
Fax: +44 (0) 800 137525
feedback@specialdirect.com

In this privacy policy, all references to "TTS Group" mean TTS Group Limited whose Head Office is at Park Lane Business Park, Kirkby-in-Ashfield, Nottinghamshire NG17 9LE